Membership Policies


After completing the 5 Week Fitness Kickstart, the initial minimum term for membership is 2 weeks (payments weekly, fortnightly or every 4 weeks) for either our Basic or Unlimited membership options. Credit Card details must be provided and securely stored on your membership account for duration of 2 week minimum term. After the initial 2 weeks, you may cancel your direct debit payments or continue on a weekly, fortnightly or every 4 weeks membership agreement. You can choose to switch between Basic and Unlimited membership options at any time. Deduction from a credit card or direct debit from a nominated bank account is an automatic deduction. Deductions are based on the date of your membership commencement and a small fee of 2.2% is added to your payment from the service provider EziDebit for credit cards and $1.10 per transaction flat fee for bank account debits.


After the initial full 2 weeks membership commitment, you may cancel your membership. Cancellations must be in writing (email or submitted cancellation form) and received no later than two (2) weeks prior to the next scheduled payment.
If you cancel your membership with less than two weeks written notification, the cancellation will not be processed until the following week.

You may suspend your Crossfit Hawthorn East training sessions only in the event you will miss a minimum of one (1) week of training. The suspension policy is for periods of time when you are going away or cannot attend sessions for any other reason.
You may suspend for a minimum of 1 week with no maximum. Suspend for any reason.
Suspensions must be notified two (2) weeks prior to your next scheduled payment. Suspensions will not be granted retrospectively.